Festival Pass Gone on Day 2? Here's Why and How to Fix It

You added your weekend festival pass to Apple Wallet on Friday. Saturday morning, you wake up and the pass is gone. You panic, thinking it was deleted. But it is still there, just hidden in the expired folder.

This is one of the most common issues with multi-day event passes. Apple Wallet hides passes after their relevant date passes, and most festival tickets only list Day 1 as the relevant date.

Why Your Festival Pass Disappears After Day 1

Apple Wallet uses a field called relevantDate to determine when a pass is useful. 24 hours after this date, iOS automatically moves the pass to the expired folder. The problem is that most festival passes only set Day 1 as the relevant date.

The key point: your pass still works. The barcode data is unchanged. Apple Wallet just thinks it is no longer relevant because the first day has passed.

How to Find Your Hidden Festival Pass

Your pass is not gone. It is just in the expired section. Here is how to retrieve it.

If you cannot find the pass even in the expired section, check our Wallet troubleshooting guide.

How to Prevent Auto-Hiding

You can disable the auto-hide behavior for all passes in your Wallet settings.

This is a quick fix, but it means all your old passes stay visible too. For a cleaner solution, create passes with correct date ranges using NeatPass.

The NeatPass Solution for Multi-Day Events

When you create a festival pass with NeatPass, you control the date range. Set your pass to span the entire festival, and it stays visible and relevant from first day to last.

Setting Up Your Festival Pass in NeatPass

Start by importing your ticket using one of our import methods.

You can also customize colors, add the festival logo, and more using the design customization options.

Festivals Where This Commonly Happens

This issue affects nearly every multi-day event that provides Apple Wallet passes. Some of the most commonly affected festivals include:

• Coachella and other multi-weekend festivals where Day 1 of Weekend 1 causes hiding
• Lollapalooza, Bonnaroo, and weekend music festivals with 3+ day passes
• Sports tournaments spanning several days like the US Open or March Madness
• Comic conventions and gaming expos with multi-day badges
• Food and wine festivals running Friday through Sunday

For more tips specific to music festivals, see our guide on music festival passes in Apple Wallet.

Surviving Festival Connectivity

Cell service at festivals is notoriously bad. Apple Wallet passes work offline by default, and NeatPass passes are stored locally on your device. Learn more about offline mode.

As an extra backup, NeatPass also stores your original ticket file. If anything goes wrong, you can always access the original ticket from within the app.

Frequently Asked Questions

Your Pass for Every Day

A disappearing festival pass is frustrating but fixable. Your pass is not actually gone, and you can unhide it manually from the expired section whenever you need it.

For future festivals, creating your pass with NeatPass ensures it stays visible for the entire event. No more hunting through expired passes at the gate while the line grows behind you.