NEATPASS

Can I Run NeatPass?

Check if your iPhone is compatible with NeatPass. Learn about iOS and device requirements.

1 min read

NeatPass uses advanced on-device machine learning to scan and process your tickets. This requires a recent iPhone with iOS 18.1 or later.

Requirements

iOS 18.1 or later (required)
iPhone 12 or newer (recommended)
iPad is not supported

Recommended Devices

For the best experience, use one of these iPhones:

  • iPhone 11 Pro / 11 Pro Max
  • iPhone 12 / 12 mini / 12 Pro / 12 Pro Max
  • iPhone 13 / 13 mini / 13 Pro / 13 Pro Max
  • iPhone 14 / 14 Plus / 14 Pro / 14 Pro Max
  • iPhone 15 / 15 Plus / 15 Pro / 15 Pro Max
  • iPhone 16 / 16 Plus / 16 Pro / 16 Pro Max
  • iPhone 17 / 17 Air / 17 Pro / 17 Pro Max

Limited Support Devices

These devices may run NeatPass, but you might experience slower performance or occasional issues:

  • iPhone 11
  • iPhone SE (2nd and 3rd generation)

Performance Note

iPhone 11 and iPhone SE models have less powerful neural engines. The ML processing may be slower or produce less reliable results. If you experience issues, this is likely due to hardware limitations.

If It Doesn't Work

Try closing other apps to free up memory. The ML processing needs available RAM to run smoothly.

Resource Notifications

If your device doesn't have enough resources to run the ML processing, the app will let you know.

Why iOS 18.1?

NeatPass uses Apple's latest machine learning frameworks that are only available in iOS 18.1 and later. These advanced ML capabilities enable fast, accurate ticket scanning directly on your device without sending data to external servers.

What About iPad?

NeatPass is currently iPhone-only, but iPad support is planned for a future update.

Check Your iOS Version

Go to Settings > General > About to see your iOS version. If you're on an older version, go to Settings > General > Software Update to update.

Related Articles

Ready to get started? Check out how to create your first pass. Want to understand what happens under the hood? Learn how the AI model works.