Help Center
Everything you need to know about creating and managing your Apple Wallet passes.
Getting Started
3Creating Your First Pass
A step-by-step guide to converting your first ticket or card into an Apple Wallet pass using NeatPass.
Why Is the App So Large?
Learn why NeatPass includes an on-device AI model and how it benefits you
Can I Run NeatPass?
Check if your iPhone is compatible with NeatPass. Learn about iOS and device requirements.
Guides
37Supported Pass Types
Event tickets, boarding passes, loyalty cards, coupons, and more
Supported Barcode Types
A complete guide to all the barcode formats NeatPass can read and convert into Apple Wallet passes.
How to Import Tickets
Six easy ways to get your PDF tickets into NeatPass
Barcode Conversion Explained
What happens when NeatPass converts your barcode to a wallet-compatible format
FAQ
8Troubleshooting
10Barcode Not Detected
Troubleshooting guide for when NeatPass can't detect or read the barcode in your ticket or document.
Fixing Extraction Problems
Solutions for model unavailable, memory issues, and failed extractions
Why Was Data Extracted Incorrectly?
Understanding AI extraction accuracy and how to correct mistakes
What Does "Extraction Failed" Mean?
Why extraction fails and how to resolve it
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