NEATPASS

NeatPass Support

Help Center

Everything you need to know about creating and managing your Apple Wallet passes.

Getting Started

3

Creating Your First Pass

A step-by-step guide to converting your first ticket or card into an Apple Wallet pass using NeatPass.

Why Is the App So Large?

Learn why NeatPass includes an on-device AI model and how it benefits you

Can I Run NeatPass?

Check if your iPhone is compatible with NeatPass. Learn about iOS and device requirements.

Guides

28

Supported Pass Types

Event tickets, boarding passes, loyalty cards, coupons, and more

Supported Barcode Types

A complete guide to all the barcode formats NeatPass can read and convert into Apple Wallet passes.

How to Import Tickets

Four easy ways to get your PDF tickets into NeatPass

Barcode Conversion Explained

What happens when NeatPass converts your barcode to a wallet-compatible format

FAQ

8

Privacy & Data FAQ

Frequently asked questions about how NeatPass handles your data, privacy, and security.

Pricing & Premium

What's free, what's premium, and how to restore purchases

Localization

Languages, date formats, and time formats in NeatPass

Getting Help

How to contact support and report issues

Troubleshooting

10

Barcode Not Detected

Troubleshooting guide for when NeatPass can't detect or read the barcode in your ticket or document.

Fixing Extraction Problems

Solutions for model unavailable, memory issues, and failed extractions

Why Was Data Extracted Incorrectly?

Understanding AI extraction accuracy and how to correct mistakes

What Does "Extraction Failed" Mean?

Why extraction fails and how to resolve it

Still have questions?

Can't find what you're looking for? Our support team is happy to help.