"Extraction timed out. Please try again." appears when the AI model takes too long to process your ticket.
Timeout limit
Extraction has a 90-second timeout per PDF.
Why This Happens
- Complex ticket: Very detailed or unusual layouts take longer to process
- Device under load: Other apps consuming CPU/GPU resources
- Large PDF: Multi-page documents with lots of content
Solutions
1
Try again
The second attempt often succeeds. Tap retry to restart extraction.
2
Close other apps
Free up device resources by closing apps running in the background.
3
Use a simpler source
Try a single-page PDF or take a clear photo instead.
4
Restart your device
Clears background processes and frees up memory.
Related
See general extraction troubleshooting. Learn about why NeatPass needs to stay open during processing. Need help? Contact support.