Need help or found a bug? NeatPass has a built-in bug reporter that's the fastest way to report issues.
Best Way: In-App Bug Report
The built-in bug reporter automatically collects device info, app version, and logs - no need to gather this manually. Barcodes are redacted on your device before anything is sent.
Report a bug
See the step-by-step guide for details. Learn about privacy protections in how bug reports work.
For general questions or feature requests, email justin@lanfermann.dev. I typically respond within 24-48 hours.
Feature Requests
Have an idea to make NeatPass better? I'd love to hear it! Send your suggestions to the same email address. I read every message and use your feedback to prioritize new features.
Before Contacting Support
Check these guides for common issues: extraction problems, Apple Wallet issues. For privacy questions, see our privacy FAQ.