NEATPASS

Fixing Extraction Problems

Solutions for model unavailable, memory issues, and failed extractions

1 min read

If NeatPass can't extract information from your ticket, here are solutions to the most common problems.

Error Messages

Insufficient memory

Close other apps running in the background, restart your device, or try processing smaller PDFs.

Extraction failed

Ensure your PDF contains readable text (not just images), check that images are clear, or try a different ticket file.

No text content found

Use higher quality scans with good lighting. Note that some image-only PDFs without embedded text won't work.

Troubleshooting Steps

1

Free up resources

Close other apps running in the background to free up memory.

2

Verify your file

Open your PDF in another app. If you can select text, NeatPass should be able to extract it.

3

Retry extraction

Force-close NeatPass and try again. A fresh start often resolves temporary issues.

Still Having Issues?

Use the in-app bug reporter for the fastest response - it automatically includes device info and logs. See how to report a bug. You can also reach out via contact support.

Specific Error Messages

For more detailed troubleshooting: extraction failed, extraction timed out, insufficient memory, AI processing failed, barcode not detected.

Related

Learn about the AI model and how it processes tickets. See import methods for camera tips to get better captures.