NeatPass uses an on-device AI model that runs entirely on your iPhone. This ensures your tickets never leave your phone for complete privacy, but on-device models can sometimes make mistakes compared to cloud-based alternatives.
Why This Happens
- On-device processing: The model is optimized to run locally, trading some accuracy for privacy
- Unusual formats: Non-standard ticket layouts can confuse the AI
- Poor quality: Blurry images or compressed PDFs make extraction harder
- Multiple languages: While multilingual extraction works, some languages have lower accuracy
How to Fix It
1
Review before saving
Always check the extracted fields before adding to Wallet. Catch mistakes early.
2
Edit any field
Tap edit to manually correct any mistakes. All fields are fully editable.
3
Try again
Sometimes re-processing produces better results. Delete and re-import the ticket.
4
Use a clearer source
Higher quality PDFs and images improve accuracy significantly.
Help us improve
If you'd like to help improve extraction accuracy, email your ticket to justin@lanfermann.dev. Your feedback directly helps future users.
Related
Learn how to edit pass details to correct mistakes. See general extraction troubleshooting for other issues. Need help? Contact support.