NeatPass uses an on-device AI model that runs entirely on your iPhone. This ensures your tickets never leave your phone for complete privacy, but on-device models can sometimes make mistakes compared to cloud-based alternatives.
Why This Happens
On-device processing
The model is optimized to run locally, trading some accuracy for privacy
Unusual formats
Non-standard ticket layouts can confuse the AI
Poor quality
Blurry images or compressed PDFs make extraction harder
Multiple languages
While multilingual extraction works, some languages have lower accuracy
How to Fix It
Review before saving
Always check the extracted fields before adding to Wallet. Catch mistakes early.
Edit any field
Tap edit to manually correct any mistakes. All fields are fully editable.
Try again
Sometimes re-processing produces better results. Delete and re-import the ticket.
Use a clearer source
Higher quality PDFs and images improve accuracy significantly.
Help us improve
Related
Learn how to edit pass details to correct mistakes. See general extraction troubleshooting for other issues. Need help? Contact support.