Found a bug? The fastest way to report it is through NeatPass's built-in bug reporter. It automatically collects device information and logs so issues can be resolved faster.
How to Report
Open Settings
Tap the gear icon to open NeatPass Settings.
Tap Report Bug
In the Support section, tap "Report Bug".
Fill in the details
Add a title, description, and optionally select a category and severity. Include steps to reproduce the issue and your email for follow-up.
Attach documents (optional)
Toggle "Include Session Documents" if the issue involves extraction. All barcodes are automatically redacted on your device before upload.
Submit
Tap Submit. You'll receive a reference ID (like NP-ABC123) - tap to copy it for tracking.
What Gets Collected
The bug report includes your device model, iOS version, NeatPass version, and recent logs. No ticket data or personal information is included. For full details, see how bug reports work.
After Submitting
Your reference ID (e.g. NP-ABC123) confirms the report was received. Tap it to copy. I review reports regularly and will follow up via email if you provided one.
Tips for Helpful Reports
Related
Learn more about privacy in bug reports: how bug reports work. Need other help? Contact support. Having extraction problems? See extraction issues.