"Insufficient memory. Close other apps and try again." appears when your device doesn't have enough free RAM to run the full AI model. NeatPass now offers alternative extraction methods so you can still create passes even on low-memory devices.
The full AI model requires significant memory to run. When your device is low on memory, iOS may prevent the model from loading or force it to unload mid-processing. However, NeatPass adapts by offering lighter alternatives.
Why This Happens
- Other apps are using significant memory
- Your device has been running for a long time without restart
- Multiple browser tabs or heavy apps are open
Solutions
Close other apps
Swipe up and close apps you're not using to free up memory.
Restart your device
This clears memory and often helps significantly.
Wait and retry
Memory pressure can be temporary. Try again in a few minutes.
Try a smaller PDF
Very large files use more memory during processing.
Alternative Options
Heuristic Extraction
A lighter extraction method that doesn't require the full AI model. It's less accurate but can still extract basic ticket information on low-memory devices.
Create Empty Pass
Skip extraction entirely and fill in all pass details manually. You can still scan a barcode using the camera.
Your data is safe
Related
See general extraction troubleshooting. Learn about freeing up storage space. Need help? Contact support.