"Insufficient memory. Close other apps and try again." appears when your device doesn't have enough free RAM to run the AI model.
The AI model requires significant memory to run. When your device is low on memory, iOS may prevent the model from loading or force it to unload mid-processing.
Why This Happens
- Other apps are using significant memory
- Your device has been running for a long time without restart
- Multiple browser tabs or heavy apps are open
Solutions
1
Close other apps
Swipe up and close apps you're not using to free up memory.
2
Restart your device
This clears memory and often helps significantly.
3
Wait and retry
Memory pressure can be temporary. Try again in a few minutes.
4
Try a smaller PDF
Very large files use more memory during processing.
Your data is safe
If processing is interrupted due to memory, your progress is saved. Return to NeatPass to continue where you left off.
Related
See general extraction troubleshooting. Learn about freeing up storage space. Need help? Contact support.