Pass Data Storage, Backups & Privacy

Your passes, your device, your control. NeatPass keeps everything local: no cloud uploads, no accounts, no tracking.

Your Data Stays Yours

100% On-Device

Everything lives on your iPhone. No cloud servers, no external storage.

Protected by iOS

Your passes are secured by iOS device encryption automatically.

What Takes Up Space

Data	Size	Why
App + AI	~1GB	Full offline capability
Each pass	~200-400KB	Images + metadata
Settings	<1MB	Your preferences

Why so large?

The AI model is bundled with the app so your tickets are processed entirely on-device. No internet needed, no data sent anywhere.

Storage Examples

Library Size	Total Storage
App only	~1GB
10 passes	~1.01GB
50 passes	~1.02GB
100 passes	~1.05GB

Managing Storage

Deleting Passes

Select passes

Long-press any pass to enter selection mode.

Delete

Choose passes and tap Delete.

Recently Deleted

30-Day Safety Net

Deleted passes are recoverable for 30 days before permanent removal.

Easy Recovery

Changed your mind? Restore from Settings → Recently Deleted.

Need space now?

Go to Settings → Recently Deleted → Delete Permanently to skip the 30-day waiting period.

Backups

NeatPass automatically backs up with your device. Enable iCloud Backup or use Finder/iTunes. Your passes come along for the ride.

What's Included

All your passes

Pass images

App settings

Purchase status

New device?

Restore your device backup and open NeatPass. Everything will be there.

Built for Privacy

What Never Leaves Your Device

Your passes and ticket data

Images you import

Personal information

Usage patterns

No Tracking

No Analytics

We don't track what you do, what passes you have, or how you use the app.

Minimal Network Use

Only connects briefly when adding passes to Apple Wallet. See below.

What Happens When Adding to Wallet

Apple Wallet passes must be cryptographically signed. When you add a pass, NeatPass sends only a hash (a scrambled fingerprint) of the pass data to our signing server. The actual ticket content, barcode, images, and personal details never leave your device.

A hash is a one-way mathematical function. It's impossible to reverse a hash back into the original data. Think of it like a fingerprint: it can verify the pass is authentic, but reveals nothing about the pass itself.

For more details, see the privacy article.

Security

Data isolated in a private app container

Protected by iOS device encryption

Purchase info stored securely in Keychain

Troubleshooting

Running low on storage

Delete old passes and empty Recently Deleted. The app itself is large due to the bundled AI. This is normal.

Passes disappeared

Check Recently Deleted in Settings. Deleted passes are kept for 30 days.

Tips

Archive old passes instead of deleting if you might need them

Empty Recently Deleted when you're certain

Back up before switching devices

Learn about offline mode and privacy FAQ. Understand why the app is large. Manage your library or contact support.

Data Management