Having trouble with Apple Wallet? Here are solutions to the most common issues.
Common Issues
Pass doesn't show up in Wallet
This usually happens because Apple Wallet automatically archives passes with past dates. Open Wallet, tap ... in the top right, then tap 'Archived Passes' to find it. To prevent this, edit the pass date before adding to Wallet.
Pass shows expired or archived
Apple Wallet auto-archives passes with past dates. Open Wallet, tap ... in the top right, then tap 'Archived Passes'. You can edit the date before adding if needed.
Pass doesn't show on lock screen
Enable Location Services for Wallet in Settings. Make sure your pass has a correct location and time set. You need to be near the venue for location-based notifications.
iOS version required
NeatPass requires iOS 18.1 or later. Update your device in Settings → General → Software Update.
Frequently Asked Questions
Related
Learn how to add passes to Apple Wallet. If your barcode looks faded, see why barcodes appear faded. For Premium features, see pricing. Need help? Contact support.