Does every Eventim ticket support Apple Wallet?

No. Eventim only enables Apple Wallet for events the organizer has activated for Mobile Ticket or ticketdirect. The smartphone icon in the booking flow signals that the event supports it. Other events ship as PDF only.

How do I add an Eventim ticket to Apple Wallet directly?

After paying, Eventim sends a print@home or ticketdirect email with a link. Open the link on the iPhone and tap Add to Apple Wallet. The same option appears on the order confirmation page in the Eventim website and inside the EVENTIM.App.

What if there is no Add to Apple Wallet button on the Eventim ticket?

Some events deliver only the print@home PDF without a Wallet link. Save the PDF, open NeatPass, and import it. NeatPass reads the QR code from the PDF on-device and builds an Apple Wallet pass with the same barcode.

Will the Eventim QR code from a PDF actually scan at the entry?

Yes when the original ticket uses a static barcode like print@home, which most Eventim ticketdirect tickets do. The barcode value never changes, so a Wallet pass with that same barcode reads identically at the scanner.

Can I keep the Eventim app and still use a NeatPass copy?

Yes. NeatPass does not modify the original ticket and does not log into the Eventim account. Keeping the email or PDF as a backup is recommended in case the venue scanner has trouble with one copy.

Eventim Ticket in Apple Wallet: When It Works and How

CTS Eventim sells tickets for thousands of concerts, festivals, theater shows, and sports events across Europe. Whether the ticket lands in Apple Wallet with one tap depends on the organizer, not on the iPhone.

This guide explains when an Eventim ticket supports Apple Wallet directly, how to add it, and what to do when only a print@home PDF arrives.

How Eventim Decides Which Tickets Get Wallet Support

Eventim documents the rule plainly: Apple Wallet only works when the event has been activated for Mobile Ticket or ticketdirect. The organizer flips that switch, not the buyer. A small smartphone icon shows up in the booking flow when the event qualifies.

When activated, Eventim sends an email with a link, and the order confirmation page on eventim.de offers Save in Apple Wallet. Without activation, the order arrives as a ticketdirect PDF only, which still has a valid barcode but no Wallet button.

Where to look for the smartphone icon

On eventim.de, the smartphone glyph appears next to ticket categories during seat selection. If it is present, mobile ticket and Wallet support are available. If only the printer icon shows, the event is print@home only.

Adding an Eventim Ticket to Apple Wallet Directly

When the event supports Mobile Ticket, Eventim provides multiple entry points. The fastest is the email link on the iPhone.

Open the Eventim email on the iPhone

After payment, Eventim emails a link to the print@home or ticketdirect ticket. Open that email on the iPhone, not on the computer, so the Wallet handler is available.

Tap the ticket link

Eventim opens the ticket page in Safari or the EVENTIM.App. Both flows show an Add to Apple Wallet option for activated events.

Tap Add to Apple Wallet

Confirm the Wallet preview and tap Add in the top right. The ticket installs in Apple Wallet with the same QR code as the email PDF.

Repeat for each ticket

Each seat is a separate pass. Multi-seat orders need each ticket added one at a time, which is also the official way to share with companions before the event.

For general iPhone pass installation tips, the guide to adding passes to Wallet.

Save an Eventim ticket in Wallet

NeatPass makes it easy to convert any ticket, pass, or loyalty card to Apple Wallet.

Try NeatPass Free

Fallback: When the Eventim PDF Has No Wallet Button

Plenty of Eventim orders, especially smaller venues and certain theater dates, arrive as static print@home or ticketdirect PDFs. That fallback does not apply to EVENTIM.Pass tickets, which must stay in the official EVENTIM flow. For static PDFs, the QR code can be imported into NeatPass.

Save the print@home PDF

Open the Eventim email on the iPhone, tap the PDF, and use the share sheet to save it to Files. A screenshot of the QR code page also works as a source.

Open NeatPass and import

Tap the plus button in NeatPass and pick the PDF from Files or the screenshot from Photos. No account or cloud upload is needed.

Let on-device AI fill the fields

NeatPass uses Apple's MLX framework on-device to detect the QR code and read event name, date, and seat from the page. Review the values before saving.

Add to Apple Wallet

Tap Add to Apple Wallet. The pass installs with the same barcode as the original PDF, so the scanner reads identical data on entry.

Eventim ticketdirect PDFs typically use Aztec or QR codes, both covered by the list of supported barcode formats. For all the ways a screenshot, PDF, or email can enter NeatPass, see the import methods overview.

Keep the original ticket as backup

If the venue treats one barcode as the only valid ticket, having the original PDF or email available avoids gate disputes. Wallet pass and PDF carry the same barcode, but staff can be picky about format.

Why a Wallet Pass Beats Hunting Through Email

At a busy venue with thousands of arrivals, a Wallet pass loads instantly and reliably while the email app and the EVENTIM.App are both fighting for poor mobile signal.

Double-tap side button

Apple Wallet opens directly to the ticket without launching email or any app

Works without signal

The barcode renders even when the venue WLAN is overloaded or LTE drops

Auto-brightness at scanners

Wallet brightens the screen automatically so the gate scanner reads in one try

Lock screen surfacing

The pass appears as the event approaches, no manual digging required

That last bit matters when 10,000 fans hit the same gate at the same time. Wallet uses on-device offline mode, so the QR code is ready immediately. To peek at the seat number from the lock screen, set up lock screen widgets.

If the Eventim Email Is the Only Source

Forwarded tickets, family bookings, and tickets received from a friend often arrive only as a forwarded PDF or screenshot. Both work fine as long as the QR code is fully visible and not cropped.

Forwarded PDF - Save the attachment to Files, then import in NeatPass like any print@home ticket
Screenshot of the email - Crop tightly around the QR code so the scanner cannot pick up nearby text
Photo of a printed ticket - A clean photo of the printed barcode also works, just keep it level and well-lit
AirDrop from another iPhone - The recipient saves the PDF to Files and imports it as usual

All of this stays on the device. NeatPass does not log into Eventim and never sees the ticket data outside the iPhone, see the privacy FAQ.

Frequently Asked Questions

Save the Eventim ticket in Wallet

Download

Your Concert Ticket on the Lock Screen

Eventim covers Apple Wallet for the events organizers activate, and the print@home PDF handles the rest. Either way, an iPhone Wallet pass is the calmest way to walk through a busy gate.

For general concert ticket setup, see concert tickets in Apple Wallet. For the broader PDF workflow, read how to convert a PDF ticket to Wallet. When the source is purely an email, the email ticket to Wallet pass guide.