NEATPASS

Using the Share Extension

Import tickets directly from Mail, Safari, Files, or any app

2 min read

The Share Extension is the fastest way to import tickets into NeatPass from anywhere on your device, no need to open NeatPass first.

Supported File Types

FormatExtensionNotes
PDF.pdfBest quality, recommended
PNG.pngGood for screenshots
JPEG.jpg, .jpegGood for photos
HEIC.heiciPhone photos

Best results

Original PDF tickets work best. Avoid screenshots of PDFs when possible, higher resolution means better extraction.

Using from Files App

1

Find your ticket

Open the Files app and navigate to your ticket PDF.

2

Open share menu

Long-press the file (or tap the ⋯ menu) and tap Share.

3

Select NeatPass

Scroll through the share sheet and tap NeatPass. Processing starts automatically.

Using from Safari

1

Open ticket in Safari

Navigate to your ticket confirmation or PDF in Safari.

2

Share the PDF

If a PDF opens in the browser, tap the Share button (square with arrow) and select NeatPass.

3

Or download first

If a download prompt appears, download the file first, then share from the Files app.

Web page tickets

Some tickets are web pages, not PDFs. Look for a "Download PDF" or "Print" button on the page to get the PDF version.

Using from Mail

1

Open email

Open the email containing your ticket attachment.

2

Preview attachment

Tap the PDF attachment to preview it.

3

Share to NeatPass

Tap the Share button and select NeatPass.

Other Supported Apps

Any app with iOS Share support works with NeatPass:

Email clients

Gmail, Outlook, Spark, and others.

Cloud storage

iCloud, Dropbox, Google Drive.

Web browsers

Chrome, Firefox, Edge.

Importing Multiple Files

When sharing multiple files at once, you'll see two options. See bulk processing for more details.

Process as One Event

All files combined into one pass group. Good for family tickets or multi-day events.

Process Separately

Each file processed independently. Good for unrelated tickets.

Batch import

Group related tickets together (e.g., multiple seats for the same concert). Process unrelated tickets separately. Maximum recommended: 5-10 files at once.

What Happens After Sharing

Files copied to NeatPass storage
NeatPass opens automatically
Processing begins immediately
Preview shown when ready
Save or add to Apple Wallet

Troubleshooting

NeatPass not in share menu

Open the share menu, scroll right to More, find NeatPass and enable it. Drag it to your preferred position.

Unable to process file error

Ensure the file is PDF, PNG, JPEG, or HEIC. Try downloading the file again or check if it opens in other apps.

Share extension crashes

Try sharing fewer files at once, close other apps to free memory, or use the in-app import instead.

Processing stuck

Wait a few seconds. If still stuck, force quit NeatPass and try again. The file may still be in the import queue.

Alternative Import Methods

If the Share Extension doesn't work, you can also import using the in-app file picker, camera, or photo library. New to NeatPass? Start with creating your first pass.

Related

Check supported barcode types for best results. If extraction fails, see barcode troubleshooting or fixing extraction problems.