"Extraction failed" appears when the AI model attempted to extract ticket information but couldn't produce valid output.
Common Causes
Timeout
Extraction took too long (over 90 seconds per ticket)
Corrupted PDF
The file may be damaged or have encoding issues
Invalid response
The AI produced output that couldn't be parsed as valid ticket data
Solutions
1
Try again
Tap retry, sometimes it works on the second attempt.
2
Use a cleaner source
If possible, download the original PDF again from the ticket provider.
3
Try a photo
Take a clear photo of the ticket instead of using the PDF.
4
Manual entry
Create a pass manually and enter details yourself.
Report persistent issues
Email justin@lanfermann.dev with the problematic ticket and we'll investigate.
Related
See general extraction troubleshooting. Try a different import method. Need help? Contact support.